Rachael is our sensational Lead CSR! We are honored to have her leading our customer service team. When she was young, she always tried to learn ways to keep her childhood dog happy and healthy for as long as possible. This inspired her to attend the Vet Tech Institute and become a Certified Veterinary Technician. As Rachael continued in her career, she realized her passion for customer service and management. She then furthered her education by becoming a Certified Veterinary Practice Manager. When not assisting clients at MVA, she spends time outdoors or cheering on Pittsburgh sports teams with her husband, daughter, and dog Archie!